◆ Alpha CovenantPull a Record

Your community's record · from the CFPB database · Mortgage

NY — mortgage, the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
1,415
complaints from NY residents, last 12 months
+27.9%
vs the 12 months before (1,106)
81
still sitting in progress (2 yrs)
Printed copies carry the source links and the time pulled (2026-10-25 10:07 UTC); the live record may have changed since.Archive hash of 2026-10-24: bd10f00c4bd50d53…

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Most complained-about companies here

  1. Shellpoint Partners, LLC202
  2. Rocket Mortgage, LLC140
  3. WELLS FARGO & COMPANY97
  4. JPMORGAN CHASE & CO.68
  5. SELECT PORTFOLIO SERVICING, INC.62
  6. Selene Holdings LLC60
  7. Ocwen Financial Corporation57
  8. FourLeaf Federal Credit Union48
  9. BANK OF AMERICA, NATIONAL ASSOCIATION46
  10. CITIZENS FINANCIAL GROUP, INC.41
  11. Fay Servicing, LLC40
  12. Freedom Mortgage Company38

Companies with the most open files here

  1. Shellpoint Partners, LLC19
  2. BANK OF AMERICA, NATIONAL ASSOCIATION7
  3. Unlock Technologies, Inc.5
  4. Rocket Mortgage, LLC4
  5. SERVICEMAC, LLC4
  6. TD BANK US HOLDING COMPANY4
  7. CARRINGTON MORTGAGE SERVICES, LLC3
  8. Freedom Mortgage Company3

What people here complain about

  1. Trouble during payment process644
  2. Struggling to pay mortgage418
  3. Applying for a mortgage or refinancing an existing mortgage119
  4. Closing on a mortgage117
  5. Incorrect information on your report64
  6. Problem with a company's investigation into an existing problem46
  7. Improper use of your report3
  8. Problem with fraud alerts or security freezes2

Which products

  1. Credit reporting or other personal consumer reports322,949
  2. Debt collection11,695
  3. Credit card7,638
  4. Checking or savings account6,858
  5. Money transfer, virtual currency, or money service2,460
  6. Mortgage1,415

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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