Monthly · from the CFPB record · as of 2026-09-23

The Unanswered.

Complaints the CFPB shows as still in progress — sent to the company, no final response yet — ranked by company. The status field is the government's, not ours.

1. 1Experian Information Solutions Inc.329,4468.9% of theirs
2. 2TRANSUNION INTERMEDIATE HOLDINGS, INC.206,0554.9% of theirs
3. 3EQUIFAX, INC.70,0791.8% of theirs
4. 4BANK OF AMERICA, NATIONAL ASSOCIATION2,0993.8% of theirs
5. 5SYNCHRONY FINANCIAL1,6644.4% of theirs
6. 6Kriya Capital, LLC1,2688.6% of theirs
7. 7MOHELA1,1904.6% of theirs
8. 8NAVY FEDERAL CREDIT UNION1,1713.4% of theirs
9. 9Chime Financial Inc1,1495.2% of theirs
10. 10Portfolio Recovery Associates, LLC1,0442.6% of theirs
11. 11CAPITAL ONE FINANCIAL CORPORATION6490.8% of theirs
12. 12PNC Bank N.A.5966.5% of theirs
13. 13WELLS FARGO & COMPANY5931.1% of theirs
14. 14National Credit Adjusters, LLC4776.9% of theirs
15. 15Shellpoint Partners, LLC3973.8% of theirs
16. 16Self Financial Inc.3643.4% of theirs
17. 17ALLY FINANCIAL INC.3492.3% of theirs
18. 18CITIBANK, N.A.3410.6% of theirs
19. 19LCI Acquisition Inc.31910.3% of theirs
20. 20Paypal Holdings, Inc3171.5% of theirs
21. 21Block, Inc.2920.5% of theirs
22. 22JPMORGAN CHASE & CO.2810.4% of theirs
23. 23TRUIST FINANCIAL CORPORATION2761.9% of theirs
24. 24National Credit Systems,Inc.2601.8% of theirs
25. 25Bridgecrest Acceptance Corporation1923.6% of theirs
26. 26ENCORE CAPITAL GROUP INC.1880.4% of theirs
27. 27TD BANK US HOLDING COMPANY1691.1% of theirs
28. 28Imprint Payments, Inc.151
29. 29BARCLAYS BANK DELAWARE1421.1% of theirs
30. 30OneMain Finance Corporation1391.5% of theirs
31. 31CARRINGTON MORTGAGE SERVICES, LLC1235.5% of theirs
32. 32Rocket Mortgage, LLC1152.4% of theirs
33. 33Freedom Mortgage Company1142.6% of theirs
34. 34Radius Global Solutions LLC1131.9% of theirs
35. 35FIFTH THIRD FINANCIAL CORPORATION1102.1% of theirs
36. 36American Credit Acceptance, LLC1033.9% of theirs
37. 37SANTANDER HOLDINGS USA, INC.1020.7% of theirs
38. 38SOLAR SERVICING HOLDINGS LLC93
39. 39United Shore Financial Services, LLC936.9% of theirs
40. 40AMERICAN EXPRESS COMPANY910.3% of theirs

First snapshot not yet taken — movement appears after the first month.

CFPB field company_response == 'In progress' counts complaints the company has not yet given a final response to, as published by the CFPB. Counts scale with company size and volume of business. This is the status field, not a finding of wrongdoing.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source · Reporters: get this monthly