Monthly · from the CFPB record · as of 2026-11-12

The Unanswered.

Complaints the CFPB shows as still in progress — sent to the company, no final response yet — listed by company and count. The status field is the government's, not ours.

1. 1Experian Information Solutions Inc.401,31610% of theirs
2. 2TRANSUNION INTERMEDIATE HOLDINGS, INC.178,9674% of theirs
3. 3EQUIFAX, INC.26,0390.6% of theirs
4. 4BANK OF AMERICA, NATIONAL ASSOCIATION1,8243.2% of theirs
5. 5SYNCHRONY FINANCIAL1,5714% of theirs
6. 6MOHELA▲11,2855% of theirs
7. 7Chime Financial Inc▲21,2235.2% of theirs
8. 8NAVY FEDERAL CREDIT UNION1,1703.4% of theirs
9. 9Portfolio Recovery Associates, LLC▲11,1462.7% of theirs
10. 10Kriya Capital, LLC▼49015.7% of theirs
11. 11CAPITAL ONE FINANCIAL CORPORATION8681% of theirs
12. 12WELLS FARGO & COMPANY▲18421.5% of theirs
13. 13PNC Bank N.A.▼15605.9% of theirs
14. 14National Credit Adjusters, LLC5097% of theirs
15. 15Paypal Holdings, Inc▲34662% of theirs
16. 16Shellpoint Partners, LLC4303.9% of theirs
17. 17ALLY FINANCIAL INC.4042.6% of theirs
18. 18CITIBANK, N.A.▲23510.6% of theirs
19. 19National Credit Systems,Inc.▲43132% of theirs
20. 20LCI Acquisition Inc.▼53069.4% of theirs
21. 21Self Financial Inc.▼23012.8% of theirs
22. 22JPMORGAN CHASE & CO.▲22940.4% of theirs
23. 23BARCLAYS BANK DELAWARE▲82672% of theirs
24. 24ENCORE CAPITAL GROUP INC.▲12490.5% of theirs
25. 25Block, Inc.▼42480.4% of theirs
26. 26TRUIST FINANCIAL CORPORATION▼42361.6% of theirs
27. 27Bridgecrest Acceptance Corporation▼12073.8% of theirs
28. 28AMERICAN EXPRESS COMPANY1950.6% of theirs
29. 29OneMain Finance Corporation▲11661.7% of theirs
30. 30CARRINGTON MORTGAGE SERVICES, LLC▲21636.7% of theirs
31. 31TD BANK US HOLDING COMPANY▼41601% of theirs
32. 32American Credit Acceptance, LLC▲41545.6% of theirs
33. 33Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis1512% of theirs
34. 34FIFTH THIRD FINANCIAL CORPORATION▼51472.6% of theirs
35. 35Freedom Mortgage Company▼21443.2% of theirs
36. 36Rocket Mortgage, LLC▼11372.6% of theirs
37. 37ROBINHOOD MARKETS INC.1333% of theirs
38. 38SANTANDER HOLDINGS USA, INC.1330.9% of theirs
39. 39CCS Financial Services, Inc.1120.5% of theirs
40. 40FinCo Services Inc DBA Current1085.5% of theirs

Rank movement shown since the 2026-10 snapshot · national open files +10,909.

CFPB field company_response == 'In progress' counts complaints the company has not yet given a final response to, as published by the CFPB. Counts scale with company size and volume of business. This is the status field, not a finding of wrongdoing.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source · Reporters: get this monthly