Capability statement · for contracting officers and prime contractors
We already run this at national scale. We can run it for you.
- SAM.gov registered (UEI on request)
- Certifications and set-aside eligibility documented on request
Six things we build and operate — each one is live today
- Public-facing data dashboards
State and county complaint records for all 50 states, refreshed daily from the CFPB database, cached and served under load.
See it running → - Response-time and backlog analytics
The Unanswered: complaints open without a final response, by company and state; the Correction Ledger: timely-response change under a published formula.
See it running → - Plain-language, multilingual guidance
The Guide walks residents through official CFPB complaints and disputes in English, Spanish and 20 other languages; grounded only in official resources.
See it running → - Multi-source public-record integration
CFPB, FMCSA (SAFER/QCMobile), CPSC recalls and NWS alerts merged into one cited record with a dated formula.
See it running → - 24/7 monitoring and self-healing
10-minute heartbeat and 6-hour sweep across every critical path; two-failure alert rule; recovery notices; public status page.
See it running → - Autonomous correspondence handling
Sorts and answers inbound mail in the writer's language from a fixed fact base, escalates anything uncertain to a human, logs every reply.
See it running →
What we bid on: services that run 24 hours a day without an analyst in the loop
Each lane is something this platform already operates. For an agency we stand up the same system on the agency's own data, under its own name.
- Public complaint & backlog dashboardsRunning now
50-state + county CFPB complaint records rebuilt daily, cached, served under load (/state/PA, /county/TX/harris).
See it running →We would deliverAgency-branded public dashboard on the agency's own complaint or case data: volume, response time, open backlog, trend — refreshed on a schedule, no analyst in the loop.
- Multilingual plain-language guidance (24/7 chat)Running now
The Guide answers residents in English, Spanish and 20 other languages, grounded only in official resources, with a daily usage cap (/free).
See it running →We would deliverAgency-hosted assistant that explains one program (benefits, complaints, licensing) from the agency's own approved text only; every answer cites the source page; escalates to staff when unsure.
- Inbound correspondence triage & auto-responseRunning now
Sienna sorts inbound mail, answers from a fixed fact base in the writer's language, logs every reply, escalates uncertain items to a human.
See it running →We would deliverShared-inbox triage for an agency mailbox: classify, route, answer routine questions from approved text, flag the rest — with a full audit log.
- Safety-alert and recall distributionRunning now
CPSC recalls and NWS alerts are pulled continuously and shown on company records; residents can subscribe to state summaries with double opt-in.
See it running →We would deliverSubscriber alert service on an agency's own feed (recalls, advisories, closures): opt-in, unsubscribe, multilingual, delivery logs.
- 24/7 uptime & data-quality monitoringRunning now
10-minute heartbeat and 6-hour sweep across every critical path, two-failure alert rule, recovery notices, public status page (/status).
See it running →We would deliverExternal monitoring of an agency's public endpoints and data feeds: freshness, schema drift, outages — alerts to staff, public status page.
- Public-record data pipelines & APIsRunning now
CFPB, FMCSA SAFER/QCMobile, CPSC and NWS merged into one cited record under a dated, published formula.
See it running →We would deliverScheduled ingestion of the agency's public datasets into a documented API with provenance on every field.
- Motor-carrier safety monitoringRunning now
FMCSA carrier records with SAFER fallback and QCMobile connector; carrier profiles in the directory.
See it running →We would deliverWatchlist monitoring of carrier authority, safety rating and inspection changes for a state DOT, insurer or shipper — daily, with change alerts.
- Loan-servicer oversight analyticsRunning now
Student Loan Servicer Index: CFPB complaints per federal servicer joined to FSA portfolio data — per-$1B rate, issue-mix deviation vs baseline, timeliness, open backlog (/student-loans).
See it running →We would deliverIndependent, continuous performance monitoring of contracted servicers or vendors on the agency's own complaint, call and case data: deviation from contract service levels flagged daily, every figure cited.
The firewall, in every proposal
Government work is engineering and data services only. No contract carries editorial influence over the public record, including records about agencies. This is stated in every proposal.
Prime contractors with small-business subcontracting goals, OMWI supplier-diversity offices, and state or local buyers: chris@edmondsholding.com. A one-page PDF, UEI and past-performance references are available on request.