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Your community's record · from the CFPB database · Mortgage

NC — mortgage, the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
1,058
complaints from NC residents, last 12 months
+25.2%
vs the 12 months before (845)
47
still sitting in progress (2 yrs)
Printed copies carry the source links and the time pulled (2026-10-24 15:05 UTC); the live record may have changed since.Archive hash of 2026-10-23: 3ac63c3243ef1be4…

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Most complained-about companies here

  1. Rocket Mortgage, LLC89
  2. Shellpoint Partners, LLC82
  3. Freedom Mortgage Company56
  4. CARRINGTON MORTGAGE SERVICES, LLC38
  5. Ocwen Financial Corporation38
  6. STATE EMPLOYEES’ CREDIT UNION35
  7. PENNYMAC LOAN SERVICES, LLC.34
  8. TRUIST FINANCIAL CORPORATION33
  9. WELLS FARGO & COMPANY32
  10. FIFTH THIRD FINANCIAL CORPORATION28
  11. SELECT PORTFOLIO SERVICING, INC.26
  12. United Shore Financial Services, LLC26

Companies with the most open files here

  1. Shellpoint Partners, LLC7
  2. CARRINGTON MORTGAGE SERVICES, LLC6
  3. United Shore Financial Services, LLC5
  4. CrossCountry Mortgage LLC4
  5. PNC Bank N.A.3
  6. BANK OF AMERICA, NATIONAL ASSOCIATION2
  7. FIFTH THIRD FINANCIAL CORPORATION2
  8. Freedom Mortgage Company2

What people here complain about

  1. Trouble during payment process463
  2. Struggling to pay mortgage298
  3. Applying for a mortgage or refinancing an existing mortgage150
  4. Closing on a mortgage93
  5. Incorrect information on your report31
  6. Problem with a company's investigation into an existing problem22
  7. Credit monitoring or identity theft protection services1

Which products

  1. Credit reporting or other personal consumer reports232,786
  2. Debt collection12,870
  3. Credit card2,831
  4. Checking or savings account2,802
  5. Money transfer, virtual currency, or money service1,296
  6. Mortgage1,058

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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