Alpha CovenantPull a Record

Your community's record · from the CFPB database · Mortgage

NC — mortgage, the record where you live.

Card
1,022
complaints from NC residents, last 12 months
+22.5%
vs the 12 months before (834)
45
still sitting in progress (2 yrs)

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Most complained-about companies here

  1. Shellpoint Partners, LLC83
  2. Rocket Mortgage, LLC80
  3. Freedom Mortgage Company54
  4. Ocwen Financial Corporation36
  5. STATE EMPLOYEES’ CREDIT UNION34
  6. WELLS FARGO & COMPANY34
  7. CARRINGTON MORTGAGE SERVICES, LLC33
  8. PENNYMAC LOAN SERVICES, LLC.33
  9. TRUIST FINANCIAL CORPORATION31
  10. SELECT PORTFOLIO SERVICING, INC.28
  11. Mr. Cooper Group Inc.27
  12. United Shore Financial Services, LLC26

Companies with the most open files here

  1. BANK OF AMERICA, NATIONAL ASSOCIATION5
  2. CARRINGTON MORTGAGE SERVICES, LLC5
  3. Shellpoint Partners, LLC4
  4. CrossCountry Mortgage LLC3
  5. Freedom Mortgage Company3
  6. NAVY FEDERAL CREDIT UNION3
  7. WELLS FARGO & COMPANY3
  8. Ocwen Financial Corporation2

What people here complain about

  1. Trouble during payment process451
  2. Struggling to pay mortgage284
  3. Applying for a mortgage or refinancing an existing mortgage142
  4. Closing on a mortgage91
  5. Incorrect information on your report30
  6. Problem with a company's investigation into an existing problem22
  7. Credit monitoring or identity theft protection services1
  8. Improper use of your report1

Which products

  1. Credit reporting or other personal consumer reports223,181
  2. Debt collection12,871
  3. Credit card2,786
  4. Checking or savings account2,709
  5. Money transfer, virtual currency, or money service1,281
  6. Mortgage1,022

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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