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◆ Alpha CovenantPull a Record

Your community's record · from the CFPB database · Mortgage

FL — mortgage, the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
3,450
complaints from FL residents, last 12 months
+31.5%
vs the 12 months before (2,623)
139
still sitting in progress (2 yrs)
Printed copies carry the source links and the time pulled (2026-10-24 18:47 UTC); the live record may have changed since.Archive hash of 2026-10-23: 3ac63c3243ef1be4…

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Most complained-about companies here

  1. Shellpoint Partners, LLC415
  2. Rocket Mortgage, LLC311
  3. Ocwen Financial Corporation167
  4. Freedom Mortgage Company147
  5. PENNYMAC LOAN SERVICES, LLC.143
  6. SELECT PORTFOLIO SERVICING, INC.126
  7. Selene Holdings LLC118
  8. WELLS FARGO & COMPANY117
  9. CARRINGTON MORTGAGE SERVICES, LLC116
  10. LoanCare, LLC106
  11. Mr. Cooper Group Inc.99
  12. United Shore Financial Services, LLC82

Companies with the most open files here

  1. Shellpoint Partners, LLC31
  2. Freedom Mortgage Company11
  3. CrossCountry Mortgage LLC9
  4. United Shore Financial Services, LLC7
  5. CARRINGTON MORTGAGE SERVICES, LLC6
  6. LoanCare, LLC5
  7. NAVY FEDERAL CREDIT UNION5
  8. SELECT PORTFOLIO SERVICING, INC.4

What people here complain about

  1. Trouble during payment process1,692
  2. Struggling to pay mortgage911
  3. Applying for a mortgage or refinancing an existing mortgage330
  4. Closing on a mortgage304
  5. Incorrect information on your report138
  6. Problem with a company's investigation into an existing problem60
  7. Credit monitoring or identity theft protection services5
  8. Improper use of your report5

Which products

  1. Credit reporting or other personal consumer reports940,810
  2. Debt collection34,669
  3. Credit card10,007
  4. Checking or savings account8,864
  5. Mortgage3,450
  6. Money transfer, virtual currency, or money service3,348

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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