Correction Ledger · earned, never bought
Companies whose record actually changed.
We only write down what the CFPB database shows. When a company's handling improves under one of the published rules below, it gets a dated entry here and a marker on its Record — with the exact before/after figures. Paying us for a Diagnosis tells a company what to fix; it never buys a line on this page.
Documented improvements (22)
- Radius Global Solutions Llcfirst recorded 2026-11-10
- Open complaints 109 (2026-10-13) → 75 (2026-11-12) (−31%)
- Finco Services Inc Dba Currentfirst recorded 2026-11-07
- Timely response rate 71.0% → 83.8% (+12.8 pts)
- Untimely responses 95 → 42 (−56%)
- Solar Servicing Holdings Llcfirst recorded 2026-11-07
- Open complaints 103 (2026-10-13) → 75 (2026-11-12) (−27%)
- Vw Creditfirst recorded 2026-11-06
- Open complaints 22 (2026-10-13) → 6 (2026-11-12) (−73%)
- Williams, Rush & Associates, Llcfirst recorded 2026-11-04
- Untimely responses 101 → 45 (−55%)
- Professional Recovery Managementfirst recorded 2026-10-29
- Timely response rate 4.7% → 39.0% (+34.3 pts)
- Untimely responses 82 → 36 (−56%)
- Block, Inc.first recorded 2026-10-28
- Untimely responses 27 → 7 (−74%)
- Crosscountry Mortgage Llcfirst recorded 2026-10-26
- Timely response rate 80.1% → 94.4% (+14.3 pts)
- Untimely responses 31 → 8 (−74%)
- Equifax, Inc.first recorded 2026-10-24
- Open complaints 70,057 (2026-10-13) → 26,039 (2026-11-12) (−63%)
- Equifax, Inc.first recorded 2026-10-23
- Open complaints 70,057 (2026-10-13) → 26,039 (2026-11-12) (−63%)
- America First Federal Credit Unionfirst recorded 2026-10-14
- Open complaints 36 (2026-10-13) → 23 (2026-11-12) (−36%)
- Lexisnexisfirst recorded 2026-10-11
- Untimely responses 31 → 11 (−65%)
- Open complaints 28 (2026-10-13) → 20 (2026-11-12) (−29%)
- Shellpoint Partners, Llcfirst recorded 2026-09-30
- Timely response rate 58.1% → 76.9% (+18.8 pts)
- Rosebud Economic Development Corporationfirst recorded 2026-09-26
- Untimely responses 29 → 14 (−52%)
- Possible Financial Incfirst recorded 2026-09-21
- Untimely responses 32 → 0 (−100%)
- Solar Mosaic Llcfirst recorded 2026-09-18
- Untimely responses 22 → 4 (−82%)
- Servicer Under Contract With Federal Student Aidfirst recorded 2026-09-18
- Untimely responses 1,483 → 564 (−62%)
- Synchrony Financialfirst recorded 2026-09-18
- Untimely responses 185 → 17 (−91%)
- Professional Debt Mediation, Inc.first recorded 2026-09-18
- Untimely responses 74 → 8 (−89%)
- Mohelafirst recorded 2026-09-18
- Timely response rate 23.9% → 72.3% (+48.4 pts)
- Untimely responses 1,822 → 512 (−72%)
- Imprint Payments, Inc.first recorded 2026-09-18
- Timely response rate 10.3% → 71.3% (+61.0 pts)
- Untimely responses 245 → 31 (−87%)
- Bank Of America, National Associationfirst recorded 2026-09-18
- Untimely responses 39 → 12 (−69%)
The rules (ledger-2026-06-v1)
Recent = complaints received in the last 90 days; prior = the 90 days before that. Open = complaints received in the last 24 months still marked 'In progress' by the CFPB, tracked daily.
- Timely response rate up at least 10 percentage points, with at least 50 complaints in each window (CFPB 'timely' field).
- Untimely responses down at least 50% with at least 20 untimely in the prior window.
- Open (no final answer) complaints down at least 25% versus 30+ days ago, with at least 20 open at the start (requires our daily history).
Any one rule met = 'Documented improvement', shown with the exact before/after figures and dates. Complaint volume is reported but never counted as improvement — fewer complaints is not the company's doing.
Embed a badge: <img src="https://alphacovenantholdings.com/api/ledger/badge/your-company-slug.svg" alt="Documented improvement — Alpha Covenant Correction Ledger"> — it only renders while the improvement is on record.