United States
Waypoint Resource Group, Llc
Documented improvement · first recorded 2026-09-18
- Timely response rate 63.2% → 91.8% (+28.6 pts)
- Untimely responses 205 → 25 (−88%)
Computed from the CFPB database under ledger-2026-06-v1; same rule for every company; cannot be bought. Correction Ledger · badge
Sienna's plain-language read of the record
Waypoint Resource Group, Llc has 12 CFPB complaints awaiting a company response. Covenant Risk Index 40/100 — Elevated activity on record — from the official record as of 2026-09-24.
Generated word-for-word from the figures on this page; no model writes or estimates any number.
CFPB complaints with status 'In progress' — no final company response yet. A status, not a finding.
Filed in the CFPB as: Waypoint Resource Group, Llc
Source: CFPB Consumer Complaint Database ↗Out-of-service rate minus the national average for the worst category with at least 10 inspections in 24 months. 0 = at or below the national average.
percentage points above national average
Not in the FMCSA carrier registry — zero here means no record.
Source: FMCSA SAFER Company Snapshot
CPSC recalls since 2024-10-04 naming “Waypoint Resource” as manufacturer, importer or distributor. Being a retailer that sold a recalled product is not counted.
Source: U.S. Consumer Product Safety Commission ↗National Weather Service alerts of severity Severe or Extreme active in the state at the time of this pull. Conditions, not conduct.
No state on record.
Source: National Weather Service
Vendor Guard · CFPB complaint log, last 12 months
1,007 complaints received (+236.8% vs prior 12 mo) · 0.1% of closed complaints ended with relief · 24% answered after the 15-day window
Top issues: Attempts to collect debt not owed (383) · Took or threatened to take negative or legal action (203) · Incorrect information on your report (117) · Written notification about debt (116) · False statements or representation (59)
Complaints the CFPB sent to the company, by date received; relief share uses CLOSED complaints as the denominator; 'late' = company response after the 15-day federal window.
CFPB source ↗Complaint velocity: 14 received in the latest fully-published week (2026-09-02 to 2026-09-09) vs a usual 34.6/week — no spike. Spike = at least 3 complaints received in the latest fully-published week AND at least 3× the entity's own trailing 12-week weekly average. Measured on CFPB complaints only; FMCSA publishes 24-month totals, not dated events.
Source: Alpha Covenant Holdings, from CFPB, FMCSA, CPSC and NWS records. Counts are not findings of wrongdoing. Pulled 9/24/2026, 12:37:53 AM.