County record · from the CFPB database · PA
Philadelphia County, PA (Philadelphia) — the record where you live.
Every CFPB complaint whose consumer ZIP code falls inside the county (85 ZIP codes). Filings, not findings — companies respond to most of them; the ones they never answer are counted separately.
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Escalating fastest — product areas
- Mortgage+33.8% (154 → 206)
- Payday loan, title loan, personal loan, or advance loan+29.5% (78 → 101)
- Student loan+28.9% (204 → 263)
- Credit reporting or other personal consumer reports+23.3% (64,583 → 79,626)
Escalating fastest — issues
- Took or threatened to take negative or legal action+110.1% (318 → 668)
- Problem with a lender or other company charging your account+73.1% (52 → 90)
- Closing an account+70.7% (58 → 99)
- Problem with a purchase shown on your statement+70.5% (88 → 150)
Escalating fastest — companies
- Chime Financial Inc+117.7% (62 → 135)
- CL Holdings LLC+54.3% (221 → 341)
- CITIBANK, N.A.+47.3% (112 → 165)
- Nelnet, Inc.+44.6% (65 → 94)
Most complained-about companies
- 1. TRANSUNION INTERMEDIATE HOLDINGS, INC.28,468 · 32.9%
- 2. EQUIFAX, INC.25,533 · 29.5%
- 3. Experian Information Solutions Inc.24,514 · 28.3%
- 4. CAPITAL ONE FINANCIAL CORPORATION397 · 0.5%
- 5. Resurgent Capital Services L.P.379 · 0.4%
- 6. CL Holdings LLC341 · 0.4%
- 7. ENCORE CAPITAL GROUP INC.266 · 0.3%
- 8. Portfolio Recovery Associates, LLC252 · 0.3%
- 9. WELLS FARGO & COMPANY188 · 0.2%
- 10. LEXISNEXIS187 · 0.2%
- 11. JPMORGAN CHASE & CO.172 · 0.2%
- 12. CCS Financial Services, Inc.170 · 0.2%
Companies with the most files still open
- 1. Experian Information Solutions Inc.3,862
- 2. TRANSUNION INTERMEDIATE HOLDINGS, INC.2,452
- 3. EQUIFAX, INC.678
- 4. PNC Bank N.A.18
- 5. MOHELA17
- 6. NAVY FEDERAL CREDIT UNION15
- 7. Chime Financial Inc12
- 8. Kriya Capital, LLC12
What people complain about
- 1. Incorrect information on your report50,219 · 58.0%
- 2. Improper use of your report16,986 · 19.6%
- 3. Problem with a company's investigation into an existing problem12,229 · 14.1%
- 4. Attempts to collect debt not owed2,622 · 3.0%
- 5. Took or threatened to take negative or legal action668 · 0.8%
- 6. Written notification about debt581 · 0.7%
- 7. False statements or representation438 · 0.5%
- 8. Managing an account376 · 0.4%
Which products
- 1. Credit reporting or other personal consumer reports79,626 · 92.0%
- 2. Debt collection4,444 · 5.1%
- 3. Checking or savings account706 · 0.8%
- 4. Credit card625 · 0.7%
- 5. Student loan263 · 0.3%
- 6. Money transfer, virtual currency, or money service261 · 0.3%
CFPB complaints whose consumer ZIP code falls inside Philadelphia County, PA (85 ZIP codes per GeoNames). Counts are filings, not findings. Source: CFPB Consumer Complaint Database. Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. Newsrooms may cite or embed with attribution.