◆ Alpha CovenantPull a Record

County record · from the CFPB database · PA

Philadelphia County, PA (Philadelphia) — the record where you live.

← PA state record

Every CFPB complaint whose consumer ZIP code falls inside the county (85 ZIP codes). Filings, not findings — companies respond to most of them; the ones they never answer are counted separately.

87,586
complaints, last 12 months
+20.3% vs prior 12 months
38.1%
share of all PA complaints
PA: 230,116
7,241
still open — no final company answer
received in the last 24 months
2026-10-25
as of
refreshed daily from CFPB

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Escalating fastest — product areas

  1. Payday loan, title loan, personal loan, or advance loan
    +56% (75 → 117)
  2. Mortgage
    +38.4% (151 → 209)
  3. Student loan
    +36.3% (190 → 259)
  4. Credit reporting or other personal consumer reports
    +21.9% (66,195 → 80,720)

Escalating fastest — issues

  1. Problem with a purchase shown on your statement
    +89.3% (84 → 159)
  2. Problem with a lender or other company charging your account
    +74.1% (54 → 94)
  3. Took or threatened to take negative or legal action
    +66% (371 → 616)
  4. Closing an account
    +56.7% (67 → 105)

Escalating fastest — companies

  1. Chime Financial Inc
    +71.1% (76 → 130)
  2. CL Holdings LLC
    +65% (226 → 373)
  3. CITIBANK, N.A.
    +41.5% (118 → 167)
  4. Nelnet, Inc.
    +40.9% (66 → 93)

Most complained-about companies

  1. 1. TRANSUNION INTERMEDIATE HOLDINGS, INC.28,767 · 32.8%
  2. 2. Experian Information Solutions Inc.25,401 · 29.0%
  3. 3. EQUIFAX, INC.25,368 · 29.0%
  4. 4. CAPITAL ONE FINANCIAL CORPORATION404 · 0.5%
  5. 5. CL Holdings LLC373 · 0.4%
  6. 6. Resurgent Capital Services L.P.370 · 0.4%
  7. 7. ENCORE CAPITAL GROUP INC.257 · 0.3%
  8. 8. Portfolio Recovery Associates, LLC245 · 0.3%
  9. 9. LEXISNEXIS185 · 0.2%
  10. 10. WELLS FARGO & COMPANY183 · 0.2%
  11. 11. JPMORGAN CHASE & CO.175 · 0.2%
  12. 12. CCS Financial Services, Inc.172 · 0.2%

Companies with the most files still open

  1. 1. Experian Information Solutions Inc.4,266
  2. 2. TRANSUNION INTERMEDIATE HOLDINGS, INC.2,526
  3. 3. EQUIFAX, INC.263
  4. 4. MOHELA18
  5. 5. Kriya Capital, LLC16
  6. 6. PNC Bank N.A.15
  7. 7. NAVY FEDERAL CREDIT UNION12
  8. 8. Portfolio Recovery Associates, LLC11

What people complain about

  1. 1. Incorrect information on your report51,052 · 58.3%
  2. 2. Improper use of your report16,932 · 19.3%
  3. 3. Problem with a company's investigation into an existing problem12,579 · 14.4%
  4. 4. Attempts to collect debt not owed2,548 · 2.9%
  5. 5. Took or threatened to take negative or legal action616 · 0.7%
  6. 6. Written notification about debt576 · 0.7%
  7. 7. False statements or representation463 · 0.5%
  8. 8. Managing an account387 · 0.4%

Which products

  1. 1. Credit reporting or other personal consumer reports80,720 · 92.2%
  2. 2. Debt collection4,347 · 5.0%
  3. 3. Checking or savings account725 · 0.8%
  4. 4. Credit card644 · 0.7%
  5. 5. Student loan259 · 0.3%
  6. 6. Money transfer, virtual currency, or money service257 · 0.3%

CFPB complaints whose consumer ZIP code falls inside Philadelphia County, PA (85 ZIP codes per GeoNames). Counts are filings, not findings. Source: CFPB Consumer Complaint Database. Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. Newsrooms may cite or embed with attribution.

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