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Your community's record · from the CFPB database · Credit reporting

MA — credit reporting, the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
74,505
complaints from MA residents, last 12 months
+42.7%
vs the 12 months before (52,199)
7,485
still sitting in progress (2 yrs)

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Most complained-about companies here

  1. TRANSUNION INTERMEDIATE HOLDINGS, INC.25,925
  2. Experian Information Solutions Inc.22,844
  3. EQUIFAX, INC.22,839
  4. LEXISNEXIS363
  5. CAPITAL ONE FINANCIAL CORPORATION233
  6. CBC Companies, Inc.206
  7. Fidelity National Information Services, Inc. (FNIS)136
  8. BANK OF AMERICA, NATIONAL ASSOCIATION128
  9. CITIBANK, N.A.83
  10. Bread Financial Holdings, Inc.73
  11. JPMORGAN CHASE & CO.72
  12. BARCLAYS BANK DELAWARE64

Companies with the most open files here

  1. Experian Information Solutions Inc.4,156
  2. TRANSUNION INTERMEDIATE HOLDINGS, INC.2,496
  3. EQUIFAX, INC.790
  4. SANTANDER HOLDINGS USA, INC.5
  5. BANK OF AMERICA, NATIONAL ASSOCIATION4
  6. MOHELA4
  7. SYNCHRONY FINANCIAL4
  8. NAVY FEDERAL CREDIT UNION3

What people here complain about

  1. Incorrect information on your report45,687
  2. Improper use of your report16,387
  3. Problem with a company's investigation into an existing problem11,620
  4. Unable to get your credit report or credit score385
  5. Problem with fraud alerts or security freezes253
  6. Credit monitoring or identity theft protection services97
  7. Problem with a company's investigation into an existing issue69
  8. Identity theft protection or other monitoring services7

Which products

  1. Credit reporting or other personal consumer reports74,505
  2. Debt collection2,866
  3. Credit card1,887
  4. Checking or savings account1,373
  5. Money transfer, virtual currency, or money service662
  6. Mortgage494

CFPB complaints about credit reporting products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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