◆ Alpha CovenantPull a Record

Your community's record · from the CFPB database · Mortgage

VA — mortgage, the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
975
complaints from VA residents, last 12 months
+37.7%
vs the 12 months before (708)
52
still sitting in progress (2 yrs)

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Most complained-about companies here

  1. Rocket Mortgage, LLC99
  2. Shellpoint Partners, LLC91
  3. Freedom Mortgage Company66
  4. Ocwen Financial Corporation54
  5. PENNYMAC LOAN SERVICES, LLC.47
  6. TRUIST FINANCIAL CORPORATION37
  7. WELLS FARGO & COMPANY34
  8. Selene Holdings LLC29
  9. SELECT PORTFOLIO SERVICING, INC.26
  10. Mr. Cooper Group Inc.24
  11. CARRINGTON MORTGAGE SERVICES, LLC21
  12. M&T BANK CORPORATION21

Companies with the most open files here

  1. Shellpoint Partners, LLC10
  2. Rocket Mortgage, LLC7
  3. NAVY FEDERAL CREDIT UNION6
  4. Freedom Mortgage Company5
  5. CrossCountry Mortgage LLC3
  6. Ocwen Financial Corporation2
  7. PLANET HOME LENDING, LLC2
  8. TD BANK US HOLDING COMPANY2

What people here complain about

  1. Trouble during payment process463
  2. Struggling to pay mortgage265
  3. Applying for a mortgage or refinancing an existing mortgage107
  4. Closing on a mortgage82
  5. Incorrect information on your report38
  6. Problem with a company's investigation into an existing problem17
  7. Unable to get your credit report or credit score2
  8. Improper use of your report1

Which products

  1. Credit reporting or other personal consumer reports103,059
  2. Debt collection6,371
  3. Credit card2,798
  4. Checking or savings account2,101
  5. Money transfer, virtual currency, or money service986
  6. Mortgage975

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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