◆ Alpha CovenantPull a Record

Your community's record · from the CFPB database

PR — the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
27,218
complaints from PR residents, last 12 months
+24.4%
vs the 12 months before (21,888)
3,019
still sitting in progress (2 yrs)

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Escalating fastest — product areas

  1. Debt collection
    +52.2% (209 → 318)
  2. Checking or savings account
    +39.3% (84 → 117)
  3. Credit card
    +27.3% (205 → 261)
  4. Credit reporting or other personal consumer reports
    +24.1% (21,169 → 26,265)

Escalating fastest — issues

  1. Problem with a company's investigation into an existing problem
    +117.8% (1,885 → 4,106)
  2. Incorrect information on your report
    +20.4% (16,775 → 20,199)
  3. Attempts to collect debt not owed
    +10.3% (126 → 139)

Escalating fastest — companies

  1. Experian Information Solutions Inc.
    +32.7% (6,168 → 8,184)
  2. BANCO POPULAR DE PUERTO RICO
    +23.2% (95 → 117)
  3. EQUIFAX, INC.
    +23% (6,493 → 7,984)
  4. TRANSUNION INTERMEDIATE HOLDINGS, INC.
    +19.6% (8,184 → 9,784)

Most complained-about companies here

  1. TRANSUNION INTERMEDIATE HOLDINGS, INC.9,784
  2. Experian Information Solutions Inc.8,184
  3. EQUIFAX, INC.7,984
  4. BANCO POPULAR DE PUERTO RICO117
  5. CITIBANK, N.A.74
  6. CAPITAL ONE FINANCIAL CORPORATION64
  7. FIRSTBANK PUERTO RICO62
  8. OFG BANCORP60
  9. SYNCHRONY FINANCIAL56
  10. ENCORE CAPITAL GROUP INC.41
  11. JPMORGAN CHASE & CO.39
  12. Paypal Holdings, Inc36

Companies with the most open files here

  1. Experian Information Solutions Inc.1,758
  2. TRANSUNION INTERMEDIATE HOLDINGS, INC.705
  3. EQUIFAX, INC.515
  4. SYNCHRONY FINANCIAL8
  5. BANK OF AMERICA, NATIONAL ASSOCIATION5
  6. MOHELA3
  7. OFG BANCORP3
  8. FIRSTBANK PUERTO RICO2

What people here complain about

  1. Incorrect information on your report20,199
  2. Problem with a company's investigation into an existing problem4,106
  3. Improper use of your report1,827
  4. Attempts to collect debt not owed139
  5. Unable to get your credit report or credit score138
  6. Managing an account79
  7. Problem with a purchase shown on your statement65
  8. Took or threatened to take negative or legal action55

Which products

  1. Credit reporting or other personal consumer reports26,265
  2. Debt collection318
  3. Credit card261
  4. Checking or savings account117
  5. Money transfer, virtual currency, or money service66
  6. Vehicle loan or lease56

CFPB complaints filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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