◆ Alpha CovenantPull a Record

Your community's record · from the CFPB database

RI — the record where you live.

Card
All productsCredit reportingDebt collectionMortgageCredit cardsBankingAuto & personal loansStudent loansMoney transfer & crypto
15,726
complaints from RI residents, last 12 months
+34.7%
vs the 12 months before (11,671)
1,512
still sitting in progress (2 yrs)
#36 of 51
by complaint volume
#20 of 51
per 100,000 residents (1,440.9 per 100k)
#31 of 51
by year-over-year growth

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Escalating fastest — product areas

  1. Credit reporting or other personal consumer reports
    +39.2% (10,196 → 14,196)
  2. Mortgage
    +37.3% (67 → 92)
  3. Debt collection
    +30% (526 → 684)
  4. Checking or savings account
    +29.6% (179 → 232)

Escalating fastest — issues

  1. Attempts to collect debt not owed
    +70.7% (188 → 321)
  2. Managing an account
    +64.5% (93 → 153)
  3. Problem with a company's investigation into an existing problem
    +52.6% (1,236 → 1,886)
  4. Unable to get your credit report or credit score
    +50.8% (59 → 89)

Escalating fastest — companies

  1. BANK OF AMERICA, NATIONAL ASSOCIATION
    +138.2% (55 → 131)
  2. TRANSUNION INTERMEDIATE HOLDINGS, INC.
    +47.6% (3,409 → 5,033)
  3. Experian Information Solutions Inc.
    +45.1% (3,175 → 4,607)
  4. EQUIFAX, INC.
    +17% (3,569 → 4,175)

Most complained-about companies here

  1. TRANSUNION INTERMEDIATE HOLDINGS, INC.5,033
  2. Experian Information Solutions Inc.4,607
  3. EQUIFAX, INC.4,175
  4. BANK OF AMERICA, NATIONAL ASSOCIATION131
  5. CAPITAL ONE FINANCIAL CORPORATION95
  6. CITIZENS FINANCIAL GROUP, INC.73
  7. CL Holdings LLC69
  8. ENCORE CAPITAL GROUP INC.67
  9. Resurgent Capital Services L.P.61
  10. CITIBANK, N.A.59
  11. Portfolio Recovery Associates, LLC57
  12. I.C. System, Inc.49

Companies with the most open files here

  1. Experian Information Solutions Inc.813
  2. TRANSUNION INTERMEDIATE HOLDINGS, INC.489
  3. EQUIFAX, INC.149
  4. BANK OF AMERICA, NATIONAL ASSOCIATION18
  5. MOHELA11
  6. SANTANDER HOLDINGS USA, INC.6
  7. SYNCHRONY FINANCIAL3
  8. Portfolio Recovery Associates, LLC2

What people here complain about

  1. Incorrect information on your report8,714
  2. Improper use of your report3,540
  3. Problem with a company's investigation into an existing problem1,886
  4. Attempts to collect debt not owed321
  5. Took or threatened to take negative or legal action155
  6. Managing an account153
  7. Written notification about debt117
  8. Unable to get your credit report or credit score89

Which products

  1. Credit reporting or other personal consumer reports14,196
  2. Debt collection684
  3. Credit card249
  4. Checking or savings account232
  5. Mortgage92
  6. Money transfer, virtual currency, or money service84

CFPB complaints filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

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