Alpha CovenantPull a Record

Your community's record · from the CFPB database · Mortgage

KY — mortgage, the record where you live.

Card
256
complaints from KY residents, last 12 months
+42.2%
vs the 12 months before (180)
14
still sitting in progress (2 yrs)

My State, Monthly · free

Get KY's record on the first business day of every month.

Where KY ranks, what's escalating, the county closest to home, and which companies actually improved. Public figures only. One email a month, one-click unsubscribe, your address is never sold.

Want the day-of alert when a specific company changes? That's the paid detail: $9 for 30 days, then $19/month.

Most complained-about companies here

  1. Rocket Mortgage, LLC26
  2. Shellpoint Partners, LLC26
  3. Ocwen Financial Corporation20
  4. Freedom Mortgage Company13
  5. PENNYMAC LOAN SERVICES, LLC.13
  6. Kentucky Housing Corporation9
  7. U.S. BANCORP9
  8. NAVY FEDERAL CREDIT UNION8
  9. SELECT PORTFOLIO SERVICING, INC.8
  10. JPMORGAN CHASE & CO.7
  11. LoanCare, LLC7
  12. TRUIST FINANCIAL CORPORATION7

Companies with the most open files here

  1. Shellpoint Partners, LLC3
  2. CARRINGTON MORTGAGE SERVICES, LLC2
  3. PNC Bank N.A.2
  4. United Shore Financial Services, LLC2
  5. CrossCountry Mortgage LLC1
  6. FIFTH THIRD FINANCIAL CORPORATION1
  7. Freedom Mortgage Company1
  8. STOCKTON MORTGAGE1

What people here complain about

  1. Trouble during payment process141
  2. Struggling to pay mortgage59
  3. Applying for a mortgage or refinancing an existing mortgage27
  4. Closing on a mortgage16
  5. Incorrect information on your report7
  6. Problem with a company's investigation into an existing problem6

Which products

  1. Credit reporting or other personal consumer reports22,227
  2. Debt collection1,624
  3. Checking or savings account647
  4. Credit card597
  5. Money transfer, virtual currency, or money service308
  6. Mortgage256

CFPB complaints about mortgage lending & servicing products filed by consumers whose address is in this state. Counts scale with population and company size; they are not findings.

Source: Alpha Covenant Holdings, from the CFPB Consumer Complaint Database. Free to reprint with attribution and a link. · CFPB source

Cookies run the site and measure what's working. Necessary ones are always on; you choose the rest. Policy.