Cleveland, OH · USDOT 3762242
Crosscountry Mortgage Llc
Sienna's plain-language read of the record
Crosscountry Mortgage Llc (Cleveland, OH) has 73 CFPB complaints awaiting a company response and too few FMCSA inspections in 24 months to measure an out-of-service rate. Covenant Risk Index 50/100 — Elevated activity on record — from the official record as of 2026-09-24.
Generated word-for-word from the figures on this page; no model writes or estimates any number.
CFPB complaints with status 'In progress' — no final company response yet. A status, not a finding.
Filed in the CFPB as: Crosscountry Mortgage Llc
Source: CFPB Consumer Complaint Database ↗Out-of-service rate minus the national average for the worst category with at least 10 inspections in 24 months. 0 = at or below the national average.
percentage points above national average
Fewer than 10 inspections in every category — rate not measurable, scored 0.
Source: FMCSA QCMobile API (official federal record) ↗CPSC recalls since 2024-10-04 naming “Crosscountry Mortgage” as manufacturer, importer or distributor. Being a retailer that sold a recalled product is not counted.
Source: U.S. Consumer Product Safety Commission ↗National Weather Service alerts of severity Severe or Extreme active in OH at the time of this pull. Conditions, not conduct.
Counted: Flood Warning
Active but not counted (advisories/statements): Beach Hazards Statement
Source: National Weather Service ↗Vendor Guard · CFPB complaint log, last 12 months
529 complaints received (+106.6% vs prior 12 mo) · 17.5% of closed complaints ended with relief · 5.5% answered after the 15-day window
Top issues: Trouble during payment process (275) · Struggling to pay mortgage (61) · Applying for a mortgage or refinancing an existing mortgage (52) · Closing on a mortgage (52) · Incorrect information on your report (49)
Complaints the CFPB sent to the company, by date received; relief share uses CLOSED complaints as the denominator; 'late' = company response after the 15-day federal window.
CFPB source ↗Carrier record · FMCSA census & safety snapshot
Status ACTIVE · Authority Operation: {'carrierOperationCode': 'A', 'carrierOperationDesc': 'Interstate'} · 1 power units · 3 drivers · Safety rating none on file · Crashes 24 mo: 0
MC — · MCS-150 current · FMCSA complaints on file: 0 · snapshot —
FMCSA QCMobile API (official federal record)
FMCSA SAFER source ↗Complaint velocity: 8 received in the latest fully-published week (2026-09-02 to 2026-09-09) vs a usual 12.7/week — no spike. Spike = at least 3 complaints received in the latest fully-published week AND at least 3× the entity's own trailing 12-week weekly average. Measured on CFPB complaints only; FMCSA publishes 24-month totals, not dated events.
Live weather at HQ (Cleveland, OH): no Severe or Extreme NWS alert active as of 8:17:59 AM.
Source: Alpha Covenant Holdings, from CFPB, FMCSA, CPSC and NWS records. Counts are not findings of wrongdoing. Pulled 9/24/2026, 12:48:24 AM.