Synovus Bank
Shareable plain-HTML record (no scripts, printable, crawlable): /api/record/company/synovus-bank ↗
Consumer complaints — the federal record
Top issues: Incorrect information on your report · Took or threatened to take negative or legal action · Improper use of your report · Problem with a company's investigation into an existing problem
Complaint counts scale with company size and are not findings of wrongdoing. Permanent receipt for the 12-month figure as we published it (source, pull time, hash, check history): cite this figure ↗
● Monitored · re-pulled every 24h · last Sep 24, 2026, 4:04 AM UTC · next by Sep 25, 2026, 4:04 AM UTC · change since previous pull: -4 · last change Sep 24, 2026, 4:04 AM UTC · get told when it moves
Source: CFPB Consumer Complaint Database · pulled Sep 24, 2026, 4:04 AM UTC
HHS-OIG exclusion list (LEIE)
No entry under this exact name in the OIG file fetched 2026-09-23.
An entry means OIG excluded this business name from participation in federal health care programs under the cited authority; a reinstatement date means the exclusion ended. No entry under a name means only that this exact name is not in the file — it says nothing about other names, owners or affiliates, and is not a statement of compliance.
Matched on: exact business name as printed in the OIG file (case-insensitive). Source: HHS Office of Inspector General — LEIE (monthly downloadable file) · file fetched 2026-09-23 · recheck at OIG ↗ · what the authority codes mean ↗
Federal contracts and recipient identity (USAspending.gov)
Show the formula lens — the Covenant Score, a computed index for companies and institutions (published formula, version history on /methodology)
Covenant Score — a computed index
- Federal complaint trend vs market (CFPB): 260 complaints last 12mo, -77.0% vs prior year; all CFPB complaints moved +45.3% in the same window → -122.3 points vs the market
- Relief rate vs market (CFPB): 30.7% of closed complaints ended with relief; market 31.6% → -0.9 points vs the market
- Missed 15-day response window (CFPB): 0.0% of complaints answered late; market 0.41%
- Product safety recalls (24 months): 0 matched recall(s)
- Federal court records: 1,945 matching records — shown, never scored: litigation volume scales with company size and a case is not a verdict
Reproduce this score — 24 steps, every input a public API call
- 1.Company complaints, last 12 months (hits.total.value)260open call ↗
- 2.Company complaints, prior 12 months1132open call ↗
- 3.Company change % = (step1 − step2) ÷ step2 × 100-77
- 4.ALL CFPB complaints, last 12 months6901642open call ↗
- 5.ALL CFPB complaints, prior 12 months4749611open call ↗
- 6.Market change % = (step4 − step5) ÷ step5 × 10045.3
- 7.Excess = step3 − step6 (points vs market)-122.3
- 8.Trend points: needs ≥20 complaints; excess ≤ −10 → +3 · < +10 → 0 · < +25 → −5 · < +50 → −10 · else −153
- 9.Company closed with monetary relief, last 365 days—open call ↗
- 10.Company closed with non-monetary relief, last 365 days (step9 + step10 = relief)81open call ↗
- 11.Company closed with explanation, last 365 days183open call ↗
- 12.Relief % = relief ÷ (relief + explanation) × 10030.7
- 13.Market relief % of closed (company_response buckets in step 4's aggregations)31.6
- 14.Relief points: gap = step12 − step13; ≥ +10 → +5 · > −5 → 0 · > −15 → −5 · else −100
- 15.Company complaints answered late (timely=No), last 365 days—open call ↗
- 16.Company complaints total, last 365 days; late % = step15 ÷ step16 × 1000open call ↗
- 17.Market late % (timely buckets in step 4's aggregations)0.41
- 18.Late points: ≥ 5% → −5 · ≥ 3× market (min 1%) → −2 · else 00
- 19.FDA enforcement recalls naming the firm, 24 months0open call ↗
- 20.CPSC recalls with this manufacturer, 24 months0open call ↗
- 21.Recall points = −5 per matched recall, floor −150
- 22.Federal court records (shown, never scored)1945open call ↗
- 23.FDIC BankFind ACTIVE flag (+2 if an active insured institution; otherwise no component)falseopen call ↗
- 24.Score = 100 + all points, clamped 0–100; grade A ≥ 90 · B ≥ 80 · C ≥ 70 · D ≥ 60 · else F100
Every input below is a public API call anyone can open. Counts move as the CFPB adds complaints, so re-running later gives the numbers as of that day; the arithmetic is fixed by the formula version. Formula 2026-09-14c; company as filed: Synovus Bank.
Report a wrong figure — free, logged publicly
Source: Published formula over CFPB, FDA/CPSC, FDIC, federal courts — official records only · pulled Sep 24, 2026, 4:04 AM UTC
Every figure above is an official public record with its source named. Records are records: complaints are not findings, payments are disclosed and legal, adverse-event reports are unverified. Not medical, legal, or financial advice. Nothing here can be changed by payment. How we source this →
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